Rise Recruitment

Specialists in Recruitment Solutions

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Online Testing Capabilities

As part of our service to our corporate customers we are able to provide an on-line testing faciltiy for candidates including language testing.

Multi Lingual Customer Service Team Leaders from £22,000 per annum

We are currently recruiting for some experienced Customer Service Team Leaders to join this well know company located in Hertford

Fluent Russian Speakers
Fluent German Speakers
Fluent French Speakers

Your will be responsible for managing a team whose objective is to respond to customer queries from predominantly our Multilingual market. They do this over a series of channels - email, live chat or social media.

Key duties include:
Coaching and developing your team to ensure they take ownership and use their judgement to make real time decisions and changes that are in line with the business objectives and priorities
Ensuring customers queries are answered with the aim of a first time resolution and are responded to within our agreed response time
To achieve KPI’s whilst maintaining excellent quality
Work closely with our Customer Care Knowledge & Optimisation Team ensuring your team efficiently handle translation requests for advisor & customer FAQ’s and training and process documents
We are ideally looking for a candidates who can demonstrate that you have experience coaching and managing a team. You must be able to continually build relationships at all levels across the business.

Fight for jobs is toughest in the south, figures disclose

Of the 20 areas in Britain where competition for jobs is the toughest, more than half are in southern England.

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