Key Technical Skills:

• Proven experience and a good understanding of Microsoft Small Business Server operating system.
• Strong working knowledge of Active Directory, Group Policy, DNS, and other core networking services.
• A good understanding of Microsoft Exchange and how to troubleshoot SMTP / POP3 mail flow issues.
• Good general experience of supporting and troubleshooting at desktop and server level.
• A good understanding of the TCP/IP protocol, and how to configure Internet Routers and Firewalls.
• A good understanding of server hardware components and RAID array configuration.
• Experience working with commercial server based Antivirus and Backup systems.
• Any IT certifications held (such as MCP, MCITP, MCSE, etc) will be an advantage.

Duties and Responsibilities

• Providing telephone and remote assistance to clients at both desktop and server level.
• Attending client sites to resolve problems and install new equipment.
• Processing support requests through to completion.
• Project managing server installations and migration.
• Consulting with clients to provide advice on new equipment, solutions and upgrades.
• Recording and maintaining client technical records and documentation.
• Proactively maintaining client systems and responding to monitoring alerts.

 Other Key Requirements: 

• Owning a full driving license and car is essential.  (£3,000 car allowance)
• Good organisational and time management skills.
• Must be presentable, with good customer facing skills.
• Have strong written and verbal communication skills.

 Benefits Package     

• 20 days holiday per annum, rising by 1 day per year to a maximum of
• 24 days.
• Profit related bonus scheme (effective after probation period).
• Financial assistance and guidance with technical training.
• There is also a profit related bonus scheme which is effective after probation period.