Network Support Engineer

Job Title: Network Support Enginner
Job Code: JO0000003850
Job Location: Hertfordshire
Address Line:
Town: Hertfordshire
Company Name: Mack Brooks Group
Contact: Mack Brooks Group
Job Type: Temporary/Contract
Other Contact: Ms Jeanne Walsh
Description: My client is looking for an experienced Network Support Engineer to join their team. They are a successful, leading local IT support provider, looking for someone who can provide telephone, remote access and onsite technical support to their contract client base.

Key Technical Skills:

  • Proven experience and a good understanding of Microsoft Small Business Server operating system.
  • Strong working knowledge of Active Directory, Group Policy, DNS, and other core networking services.
  • A good understanding of Microsoft Exchange and how to troubleshoot SMTP / POP3 mail flow issues.
  • Good general experience of supporting and troubleshooting at desktop and server level.
  • A good understanding of the TCP/IP protocol, and how to configure Internet Routers and Firewalls.
  • A good understanding of server hardware components and RAID array configuration.
  • Experience working with commercial server based Antivirus and Backup systems.
  • Any IT certifications held (such as MCP, MCITP, MCSE, etc) will be an advantage.

Duties and Responsibilities

  • Providing telephone and remote assistance to clients at both desktop and server level.
  • Attending client sites to resolve problems and install new equipment.
  • Processing support requests through to completion.
  • Project managing server installations and migration.
  • Consulting with clients to provide advice on new equipment, solutions and upgrades.
  • Recording and maintaining client technical records and documentation.
  • Proactively maintaining client systems and responding to monitoring alerts.

 Other Key Requirements: 

  • Owning a full driving license and car is essential.  (£3,000 car allowance)
  • Good organisational and time management skills.
  • Must be presentable, with good customer facing skills.
  • Have strong written and verbal communication skills.

 Benefits Package     

  • 20 days holiday per annum, rising by 1 day per year to a maximum of
  • 24 days.
  • Profit related bonus scheme (effective after probation period).
  • Financial assistance and guidance with technical training.
  • There is also a profit related bonus scheme which is effective after probation period.
Start Date: 20/6/2019
Expiry Date: 20/9/2019
Consultant Name: John Gravett
Consultant Email:
Salary Range: £30,000 – £35,000
Salary Currency: GBP
Salary Per: Year